Buyer Raises a Dispute
The buyer can raise a dispute within the dispute window. The order immediately becomes “DISPUTED” and payout eligibility remains paused.
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Payment and payout status remain under review while the dispute is active.
Both sides can submit photos, chats, delivery proof, or receipts.
Each case shows its response and confirmation deadlines in the order record.
The protected order is updated based on verified evidence and policy.
Simple rules. Clear actions. No confusing back-and-forth.
The buyer can raise a dispute within the dispute window. The order immediately becomes “DISPUTED” and payout eligibility remains paused.
The seller receives a notification and responds before the deadline shown on the case with delivery proof, photos, messages, or other relevant records.
TrustCart admin reviews evidence from both sides. If more info is needed, we request clarification before deciding.
TrustCart records which party the evidence supports, updates the protected order, and communicates the next step.
Read the support guidance or reach out if you want help understanding how reviews and evidence work.